Legal
Refund Policy
Refund, cancellation, and rescheduling rules for Core Gatehub consulting engagements.
Last updated: 17 August 2026.
Scope
This policy applies to paid data engineering consulting engagements with Core Gatehub. It does not cover third-party products, cloud licences, or utilities obtained through Veve.
Eligibility
Refund eligibility depends on whether work has started, whether a deposit was paid, and the cancellation notice provided. Fixed-scope packages and day-rate work are treated as described below.
Timeframe to request
Refund requests should be sent to info@core-gatehub.digital within 14 days of the event giving rise to the request (for example, cancellation confirmation or disputed invoice date).
Full and partial refunds
- Before kickoff — if you cancel more than 10 UK business days before the agreed start date, prepaid fees are refundable minus a 5% administration charge.
- Within 10 business days of kickoff — deposit portions may be retained to cover preparation already completed; remaining prepaid unused fees may be partially refunded.
- After kickoff — fees for completed workshops, interviews, and delivered artefacts are non-refundable. Unused future weeks on a multi-week advisory block may be partially refunded if cancelled with at least 5 business days’ notice.
Non-refundable items
- Completed delivery workshops and written handoffs already provided
- Prepaid travel booked at your request for on-site days once tickets are purchased
- Third-party costs incurred with your written approval
Deposits
Assessments typically require a deposit to reserve calendar time. Deposits are applied to the final invoice. Forfeiture rules follow the cancellation windows above.
Rescheduling and no-shows
You may reschedule a kickoff once without charge if notice is given at least 5 UK business days in advance. Client no-shows for booked workshop days may be billed as delivered.
Work already started
Where discovery interviews or document review have begun, Core Gatehub may invoice for time incurred at the agreed day rate even if the remaining package is cancelled.
Refund process and timing
Approved refunds are processed to the original payment method within 14 UK business days of approval. You will receive written confirmation of the amount and method.
How to contact us
Email info@core-gatehub.digital or call 07044096516 with your statement of work reference. Postal correspondence may be sent to 31 St Omers Road, Hirst Courtney, YO86QU, United Kingdom.
Exceptions
Statutory rights that cannot be waived under United Kingdom law remain unaffected. This site does not sell physical goods or software downloads directly.